New ISP process started!

macabethiel · 06-01-2020, 23:41

After sorting out some new e mail address that are independent of ISP I have started the process away from Virgin Media currently @ £72.00 plus pcm to go with BT for TV Entertainment,Fibre Super Fast Broadband & phone package with extras on a 24 month contract @ £43.99. One off cost of £19.99.

Spent a bit of time looking at cheaper packages but this still saves me £316.11 in year one. Decided against Talk Talk as they seem to have poor customer ratings. Some sort of guarantee on my Broadband Speed that gives me a reduction if it does not measure up. Not sure what it means but also getting a one off £70 voucher - probably a supply of Vegan Magazines. lol

macabethiel · 30-01-2020, 17:42

On Monday BT installed my phone line with internet & phone deal - I kept my number so it was transferred from VM.

The TV box seems okay I ordered a pair of BT Mini Connectors V2 for Ethernet over mains protocol connection to our rear lounge.

So far our phone has never rung though you can ring out okay. If I ring from my mobile the house phone stays silent. The self test number they gave me has not fixed anything - the ring back does not work.

BT are returning this Friday to check my connections. I had a text telling me they will charge me £85 if its an internal connection issue!

I assured them when I reported the fault that I had tried two different phones and had even removed the ADSL extender / plug to see if that made a difference (at their request).

Probably a related fault but the broadband is intermittent - speed is 50 Mb/s when it woks down to 9 Mb/s before it drops down to zero. Hopefully its just teething problems.

solarman216 · 30-01-2020, 21:49

Modern technology is just not all it seems, especially communications, so much is still running on old wires laid down many years ago, wish you luck, Rick

macabethiel · 30-01-2020, 21:56

Quote:

Originally Posted by solarman216

Modern technology is just not all it seems, especially communications, so much is still running on old wires laid down many years ago, wish you luck, Rick

I was with Sky about 5 years ago I had no land-line for about 10 days as they had to dig a trench across the road as not one nearby neighbour had a BT line. lol
They had to route a new cable through central shared ducting so I figured the wires would still be good. It's supposed to be fibre broadband - I guess the fibre junction is miles away so plenty of scope for signal loss.

Blocky10 · 31-01-2020, 10:10

Quote:

Originally Posted by macabethiel

I was with Sky about 5 years ago I had no land-line for about 10 days as they had to dig a trench across the road as not one nearby neighbour had a BT line. lol
They had to route a new cable through central shared ducting so I figured the wires would still be good. It's supposed to be fibre broadband - I guess the fibre junction is miles away so plenty of scope for signal loss.

There's 2 ways for fibre broadband. Fibre directly into the property and fibre to the green cabs which then jumps onto your copper phone line. You then have a splitter/filter to divide your land line and router. The further you are from the cab, the slower your speed.

macabethiel · 31-01-2020, 11:46

Quote:

Originally Posted by Blocky10

There's 2 ways for fibre broadband. Fibre directly into the property and fibre to the green cabs which then jumps onto your copper phone line. You then have a splitter/filter to divide your land line and router. The further you are from the cab, the slower your speed.

Is this the case with VM as well ?
Our VM connection looks as though its Optical Fibre to the junction box on the street then a phone line type connection to our house.
I know BT did/do Fibre connections to business premises never seen it on private house connections.

Openreach visited today and have fixed my phone line - it now rings - he disconnected & reconnected at the exchange to fix this.

I will need to monitor the broadband over a few days as the drop out is intermittent.

06-01-2020, 23:41	#1
macabethiel Senior Member Join Date: Aug 2008 Location: Derby Vehicle: Freelander & Jeep GC 3.0 Posts: 4,415	New ISP process started! After sorting out some new e mail address that are independent of ISP I have started the process away from Virgin Media currently @ £72.00 plus pcm to go with BT for TV Entertainment,Fibre Super Fast Broadband & phone package with extras on a 24 month contract @ £43.99. One off cost of £19.99. Spent a bit of time looking at cheaper packages but this still saves me £316.11 in year one. Decided against Talk Talk as they seem to have poor customer ratings. Some sort of guarantee on my Broadband Speed that gives me a reduction if it does not measure up. Not sure what it means but also getting a one off £70 voucher - probably a supply of Vegan Magazines. lol

30-01-2020, 17:42	#2
macabethiel Senior Member Join Date: Aug 2008 Location: Derby Vehicle: Freelander & Jeep GC 3.0 Posts: 4,415	Not a great start with BT so far! On Monday BT installed my phone line with internet & phone deal - I kept my number so it was transferred from VM. The TV box seems okay I ordered a pair of BT Mini Connectors V2 for Ethernet over mains protocol connection to our rear lounge. So far our phone has never rung though you can ring out okay. If I ring from my mobile the house phone stays silent. The self test number they gave me has not fixed anything - the ring back does not work. BT are returning this Friday to check my connections. I had a text telling me they will charge me £85 if its an internal connection issue! I assured them when I reported the fault that I had tried two different phones and had even removed the ADSL extender / plug to see if that made a difference (at their request). Probably a related fault but the broadband is intermittent - speed is 50 Mb/s when it woks down to 9 Mb/s before it drops down to zero. Hopefully its just teething problems.

30-01-2020, 21:49	#3
solarman216 Off road maniac Join Date: Dec 2009 Location: Bexhill on Sea Vehicle: Y60 Patrol Me, 3 ltr Mrs Posts: 17,323	Modern technology is just not all it seems, especially communications, so much is still running on old wires laid down many years ago, wish you luck, Rick __________________ Ex banger racer now off road maniac Lokka on the front with manual hubs Diff lock on rear 3 inch SS straight through exhaust Manly winch bumper with 13000 lb winch 10 spike ground anchor, with multiple straps and blocks Super strong body cills capped with scaffold pole 20% stronger springs all round aggressive off road tyres on wheels so just swap. Aim to get stuck and be completely self sufficient in extraction, love getting muddy, 2ft deep is good but rare.